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IT Operations Analyst

IT Operations Analyst​

Toronto
Full-Time
Engineering

We’re looking for an IT Operations Analyst to be part of our Engineering team.

About Forma.ai:

Forma.ai is a Series A startup based in Toronto that’s reinventing sales intelligence for leading enterprise organizations. Forma.ai helps Fortune 500 companies automate and optimize sales compensation and critical sales operations functions.

Our growth has been fueled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.

We’re welcoming equally driven individuals who are excited about creating something big!

About the team:  

Forma.ai has created a data platform growing in complexity, with internal and external APIs, and user interfaces for internal teams. In the past year, we have migrated fully to AWS, implemented CI/CD with GitHub Actions (Enterprise), automated security controls for AWS SSO account users, integrated monitoring & alerting with DataDog, coded our infrastructure in Terraform, and much more! You will be working in a fun and innovative environment with minimal technical debt so you can really engineer solutions that generate a high ROI for the business. 

We are also SOC1 and SOC2 compliant since we deal with sensitive customer data. This extra layer of security and process compliance is essential for many of our infrastructure tasks. 
 
The team works closely by mentoring, providing constructive feedback, and instilling trust in one another to tackle any problem at hand. By doing so, we can problem solve effectively and maintain a very functional team! 

What you’ll be doing: 

Reporting to the Manager of Cloud Operations, the IT Operations Analyst will be a fundamental team member by providing support to internal requests from colleagues as well as monitoring our systems. Like many startups, Forma.ai is at the beginning of our IT journey, however we have come a long way since the need for our team. So, by joining the team now, you’ll be helping us reach our next stage of growth!

You will be tasked with: 

  • Provide technical support to our staff for equipment management and use remote access software as required  
  • Responsible for monitoring our infrastructure alerts (via DataDog & Pingdom) and liaison with appropriate stakeholders to resolve the alert(s) in a prompt manner  
  • Maintain advanced knowledge of firm’s mission critical main software applications as well as a good working knowledge of all firm owned application software 
  • Update of the Technical Support database and providing reports as requested 
  • Communicate with all IT team members 
  • Provide input to help develop and implement Technical Support standards, policies and procedures, as well as providing experimentation and feedback on new software 
  • Support services and automation in MDM, Identity, Asset, EDR, O365 etc. 
  • Become acquainted with our backend and frontend code base alongside our Cloud (AWS) infrastructure and other tools  
  • Implement security best practices by collaborating with the security team 
  • Carry a smartphone during normal working hours 
     

Our Ideal Candidate: 

  • Strong experience in IT 
  • Team player with excellent communication and interpersonal skills 
  • Knowledge of Azure AD/Office 365 management and SSO integrations 
  • Effectively prioritize workload, demonstrate good judgment, and able to work under pressure 
  • Able to have a flexible schedule of being in the Downtown Toronto office (hybrid model)

Some Technologies We Use: 

  • Infrastructure: AWS 
  • Monitoring: DataDog, Pingdom, Veracode 
  • Documentation: SharePoint, Bookstack 

What you can expect from us:

  • Competitive compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success
  • Minimum vacation. All Formadillos (yup, that’s what we call ourselves!) are entitled to a minimum of 15 days vacation so you can rest and recharge
  • Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program
  • Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend
  • Open communication. You’ll get to participate in weekly, company-wide stand-ups to understand our organizational priorities better
  • Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for – whether that’s as an individual contributor or as a people leader
  • Work flexibility. Formadillos have the option to work where they are most productive, whether that’s in our Toronto office, from their home across Canada, or a combination of both.

Our values:

  • Work well, together. We’re real. We have kids and pets. Mortgages and student loans. We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions.
  • Be precise. Be relentless. We believe complacency breeds failure, so we set new goals as quickly as we achieve them. We persist in the face of adversity, learn from our mistakes, and push each other to continuously improve. The status-quo is kryptonite.
  • Love our tech. Love our customers. Our platform solves a very complex problem in a currently underserved market. While everyone at Forma isn’t customer-facing, we’re all customer-focused. Maybe even slightly customer-obsessed. ­

Our commitment to you:

At Forma.ai, we’re diverse by design. We’re committed to having a workforce that reflects the communities in which we live and work. We also aim to have a barrier-free recruitment and selection process. We’ll work with applicants requesting accommodation at any stage of the hiring process.

We know that applying to a new role takes a lot of effort. You’re encouraged to apply even if your experience doesn’t precisely match the job description. There are many paths to a successful career and we’re looking forward to reading yours.

Please note all interviews are currently being conducted virtually.

We thank all applicants for their interest.